Thanks for purchasing CreativePro Office! These instructions should help you get started and give you some tips in case something goes wrong with the installation. Remember, you have 1 hour of free installation help with your purchase.
Installing CreativePro Office: To install, simply unzip the ZIP file onto your server, open your browser and go to http://your-install-url/install/install.php. You will be asked to complete a brief form and the installation will begin. If all goes well, this should only take about 3-5 minutes.
CreativePro Office 2 has only been tested on the Apache server at this point so support for other web servers will be spotty.
When you begin your installation, you will be asked for the following information:
Company Information: Company name, email address, website, timezone, currency, and language. This information can be changed later if desired.
Order Number and Installation Key: These are required to verify a legitimate installation. These values can be found in the email you received after placing your order along with the download instructions.
Administrator Information: This will be the account information for the primary system administrator. Required information is First/Last name, email address (user name), password.
Database Information: Database host name, user name, password, database name. If you do not have this information, your ISP, hosting provider, or network administrator should be able to help.
If you wish to install CreativePro Office into a sub-directory under your primary domain, you'll need to edit the .htaccess file found in the root CPO folder. Open the .htaccess file and look for the following line:
Enter the sub-directory name after the / - include a trailing slash as well. For example, if you want to install CPO at http://www.mycompany.com/cpoinstall, you would edit this line to be:
Rewrite Base /cpoinstall/
Save your .htaccess file and upload it to the server.
CreativePro Office 2 performs a quick system check before the installation process begins to make sure it can do a proper install. Some of the errors you might encounter before or during the install process are below.
CreativePro Office 2 must be allowed to read remote data from other websites to check for updates, verify a legitimate installation, and import data from existing hosted accounts. Please make sure that the settings allow_url_fopen is set to 1 in your php.ini file. If your hosting provider does not allow this setting due to security reasons, contact us and we'll see if we can help.
During installation, some files must be altered by PHP and so must be writable.
After a successful installation, it's recommended that you make the constants.php and database.php files NOT writable for security reasons.
Most PHP installations come with the GD graphics library. However, if yours does not, you will need to recompile PHP with the GD library or certain features withing CreativePro Office will not work like thumbnail creation for avatars and other image uploads.
In order to upload large files to CreativePro Office, 2 settings in the php.ini file must be changed:
Your hosting provider may have this these settings locked at a certain amount. If that's the case then your file upload size will be limited to whatever your hosting provider allows.
The post_max_size value should be greater than or equal to the upload_max_filesize value.
Your PHP installation or hosting provider does not allow file uploads. You will not be able to upload files to your CreativePro Office installation.
You can receive this error message for 2 reasons:
We understand that sometimes it's necessary to reinstall CreativePro Office due to a server crash or changing hosting providers. When this happens, just send us an email explaining why you need to perform another installation and we'll make sure everything goes smoothly.
This error is most likely due to improperly entered database information. Perhaps your host name is www.somehost.com instead of localhost or you entered the password incorrectly.
Also, you could have forgotted to create a database for CreativePro Office before attempting to install.